Apple Instant Messaging

Apple Messages

OS X users can utilize the Apple Messages app to interact with the many Instant Messaging systems.

Create an Account

  1. Open System Preferences
  2. Find and open Internet Accounts. At the bottom of the list on the right choose “Add Other Account”. (If the right column is showing account settings instead of a list of account types, click the plus sign at the bottom of the left column.)
  3. Choose “Add a Messages Account” from the list
  4. In the Account Type drop-down choose Jabber
  5. The Account Name is your Documation full email address (including the @documation.com)
  6. The password is the password that goes with your Documation login.
  7. The Server is: docuconnect.documation.com
  8. Leave the Port set to Auto, and the SSL and Kerberos boxes UN-checked. Click the Create button to finish the account setup.

Using the Messages App

Signing In

  1. Find and open the Messages App in the Application Folder.
  2. If you have never used the Messages app the window will be empty. You should see the words Jabber and offline in the lower left corner.
  3. The word Offline is a drop-down menu, click it and choose Available
  4. You will be alerted to a “Non-secure Jabber Login” go ahead and click Continue. The Instant Messaging service (Jabber) is internal to our network.

Sending Messages

  1. At the top of the app window you find the address line. To send a message to someone, click the address line and enter their email address. Be sure it says Jabber next to the email address!
  2. At the bottom of the app window you find the message line, type your message here and press enter to send.
  3. Your messages display in green
  4. The relies display in white

The Messages app will keep track of your conversation threads on the left column. This list will also indicate whether the message recipients are on or offline. Message sent to Offline users will be queued for sending but they may not be recieved. Critical or urgent messages should be sent via traditional email, telephone, or face to face.

Last modified:: 2016/03/19 16:03